Coronavirus: Information and Guidance for Businesses, Visitors and Residents

The team at VisitDerby are very keen to help our businesses and visitors during this very difficult situation created by the Coronavirus Pandemic. We will continue to monitor and update information on this page. If you have any questions please feel free to email us at

Information provided is correct to the best of our knowledge but may not be exhaustive. Last updated 20 May 2020

We are continuing to review the latest guidance from the Government and will provide further updates as soon as we can. We urge all visitors to follow Public Health England guidance regarding Coronavirus.

Travel Advice 

  • If you have had to cancel a trip to Derby, please refer to your transport, hotel or booking provider to understand your options.
  • If you have pre-booked tickets for an event which has been cancelled or postponed please contact the individual attractions or venues for advice. If you have booked tickets via the Derby Sales and Information Centre, you will be contacted by our staff to explain your options.

With the enforcement of government restrictions limiting all travel to that of an essential nature. All visitors, businesses and residents are urged to read the government's guidance on travel during the Coronavirus pandemic here

Throughout the COVID-19 pandemic, the safety of the public and our staff has been the priority of Derby City Council. It is with regret that we are now announcing that all outdoor events, and events at Derby Arena and other venues, will not be running until at least the end of August.

In the meantime we will work to put measures in place to ensure that events are run safely for the public and staff members, ready for when we are able to start hosting them again.

Where changes are made to ticketed events, we will contact customers direct. There is no need for anyone who has booked tickets to contact us. Our Sales and Information Centre in Full Street, Derby remains closed which means we cannot deal with people face-to-face or take telephone calls. You can contact us by email at

We are working with event organisers to postpone as many events as possible, and to reschedule new dates. The latest information will be updated below. The list of affected events is not exhaustive but includes:

City Centre Events

Asda Foundation Derby Half Marathon, 7 June  – postponed to 29 November 2020

Derby Roundhouse Tour, 27 June – cancelled

Head High’s Fundamental Event, Market Place, 11 July – cancelled and liaising with the event organiser to confirm a new date for 2021

Sunrise City 5K, 17 July – postponed to 16 July 2021

Caribbean Carnival, 19 July, parade from city centre to Osmaston Park – cancelled and liaising with the event organiser to confirm a new date

The Outdoor Theatre and Cinema Season at Markeaton Park Craft Village – all events cancelled. This applies to:

  • 1 to 4 July: Oddsocks Productions in The Comedy of Errors
  • 15 to 18 July: Lost Boys present The Complete Works of William Shakespeare (Unabridged)
  • 25 to 29 July: Babbling Vagabonds in Here Be Dragons!
  • 30 July: Cinema - Bohemian Rhapsody
  • 31 July: Cinema - The Full Monty
  • 1 August: Cinema - Rocketman
  • 2 Aug: Cinema - A Star Is Born

Other Park Events – all regular activities, plus:

All Parkruns at Markeaton and Alvaston Parks, and Junior Parkrun at Markeaton Park - cancelled

Derwent Valley Orienteering event, 30 May - cancelled

Wacky Wig Walk, Markeaton Park, 17 May - cancelled

Derby Summer Series 5K, Darley Park, 19 May, 16 June, 21 July, 18 August – cancelled and liaising with event organiser to confirm new dates

BMX Regional Race 2020, Alvaston Park, 31 May - cancelled

Big Lunch, Stockbrook Street Recreation Ground, 7 June – cancelled and liaising with the event organiser to confirm a new date

The Big One, Chaddesden Park, 7 June – cancelled

Fake Festivals, Markeaton Park, 20 June – postponed to 19 June 2021

Oakfest, Oakwood Park, 28 June – cancelled and liaising with the event organiser to confirm a new date

Race For Life and Pretty Muddy, Markeaton Park, 27 and 28 June - postponed to 10 and 11 October 2020

Colin Potter Memorial 10K Race, Darley Abbey Park and Fields, 3 July – cancelled and liaising with the event organiser to confirm a new date

Community Fun Day, Osmaston Park, 4 July – postponed to 3 July 2021

The Derby Retro, New and Classic Car Show, Markeaton Park, 5 July – cancelled

Pond dipping at Markeaton Park, 5 July – cancelled and liaising with the event organiser to confirm a new date

Community Fun Day, Sinfin Moor Park, 11 July – postponed to 10 July 2021

Festival of Music and Flowers, Markeaton Park, 18 and 19 July – cancelled and liaising with the event organiser to confirm a new date

Alvaston Park Family Fun Day, 19 July – cancelled, 2021 date to be confirmed

Superhero Picnic in the Park events

  • 28 July: Markeaton Park - cancelled
  • 29 July: Chaddesden Park - cancelled
  • 30 July: Darley Park – cancelled

Hydrangea Derby Open Day, Darley Park Walled Garden, 9 August – cancelled and liaising with the event organiser to confirm a new date

Derby Arena

Indoor Market, 2 May – cancelled

Mum 2 Mum Market, 13 June – cancelled

British Cheerleading, 19 to 20 June – cancelled

The Big Bang Fair Midlands, 27 June – cancelled

National Youth Omnium, 25 to 26 July - cancelled

Derby LIVE ticketed events

Rescheduled events – tickets on sale:

The Ladyboys of Bangkok – rescheduled to 25 September to 4 October 2020 at Bass’ Recreation Ground

Whitney, Queen of the Night – rescheduled to 8 October 2020 at Derby Arena

Elvis Tribute Artist World Tour – rescheduled to Sat 21 November 2020 at Derby Arena

The Dreamboys - rescheduled to 14 January 2021 at Derby Arena

The Magic of Motown – rescheduled to Sat 26 June 2021 at Derby Arena

Queen Machine Symphonic - rescheduled to Wed 13 Oct 2021 at Derby Arena

Dog Lovers Festival - rescheduled to 6-8 August 2021 at Elvaston Castle

Derby LIVE also acts as the ticket agent for a number of other shows throughout the county. We will update our listings when organisers inform us about changes to their shows.

As guidance and updates are constantly changing we will endeavour to keep this list up to date as much as possible. If you have any information you can provide us regarding an event, please email us at 

Advice and support for businesses 

We have included the following updates and information from Visit Britain and Visit England for businesses to consult at this time.

Access information about financial schemes and support on the Government's Coronavirus Business Support website

Please read the latest advice from Visit England below (updated 20 May)

We wanted to share the latest Government updates to schemes and initiatives as well as some of the work we are doing to support the events sector with our new virtual event and the business events support programme. Also a reminder that English Tourism Week starts on 25 May to support the industry.

Coronavirus Large Business Interruption Loan Scheme (CLBILS) maximum loan size increased

The Government has extended the maximum loan size available through CLBILS from £50 million to £200 million. The change is to help larger firms who do not qualify for the Bank of England’s COVID Corporate Financing Facility (CCFF). The expanded loans will be available from 26 May. Companies that receive help through CLBILS and the Bank of England’s Coronavirus Corporate Financing Fund will be asked to agree to not pay dividends and to exercise restraint on senior pay.

Coronavirus Statutory Sick Pay Rebate Scheme opens for claims on 26 May 

Small and medium-sized employers will be able to recover Statutory Sick Pay (SSP) payments they have made to their employees through an online portal from 26 May. Employers with fewer than 250 employees will be able to apply to HMRC to recover the costs of paying coronavirus-related SSP. 

Repayments will be at the relevant rate of SSP that has been paid to current or former employees for eligible periods of sickness starting on or after 13 March 2020. Tax agents will also be able to make claims on behalf of employers. Guidance on making a claim is available on Gov.UK.

Other Government updates: 

Two new business event initiatives launched

The Business Events Growth Programme 2020/21 has opened for applications. 

Applications are welcome from various types of organisations, including but not limited to event organisers, convention bureaus/destination management organisations, universities or associations.

Further information, including types of event support, current criteria and how to apply for financial support, is available online.

Meanwhile, VisitBritain has announced that its flagship annual Meetings, Incentives, Conferences and Exhibitions (MICE) event, MeetGB, will this year be run as a virtual educational event on the 17 and 23 June 2020

MeetGB Virtual, in partnership with MeetEngland, VisitScotland Business Events, Meet in Wales, Tourism Northern Ireland and London Convention Bureau, will see international buyers from around the world connect online to discover the diverse business event opportunities from across the UK. 

Read more

English Tourism Week returns next week 

Our annual campaign to raise awareness of the value and contribution of the English tourism sector, English Tourism Week, will start on Bank Holiday Monday 25 May until Sunday 31 May.

This year, the event will take place “virtually” with MPs and industry tweeting their support for English tourism on social media with the hashtag #EnglishTourismWeek20. You can join in the campaign by downloading specially designed “I Support English Tourism” signs from our website. We will be sharing your posts across our social media channels. 

Coronavirus Job Retention Scheme extended until October

The Chancellor Rishi Sunak today announced that the Job Retention Scheme would be extended until October. Until the end of July there will be no changes; however, from August to October there will be more flexibility to enable people to return to work part-time. More specific details around the changes will be made available by the end of May.

On 11 May, a revised version of the Coronavirus Job Retention Scheme step-by-step guidance was published on how to apply for support. 

UK Government’s COVID-19 recovery strategy

Following the Prime Minister’s announcement on Sunday, the Government published a recovery roadmap yesterday. The document outlines a re-opening timetable with July 4 being the earliest date for the hospitality sector, including accommodations and attractions, to start opening their premises to customers.

The tourism sector reopening forms the third stage of a tentative timetable to ease the country out of lockdown, following earlier stages which include starting to return children to schools, the re-opening of retail and some relaxing of rules around exercise. The ambition of the third step is to open some of the remaining businesses and premises that were required to close, including food service providers, pubs, accommodation providers, public places and leisure facilities such as cinemas. However, this is dependent on whether the appropriate social distancing guidelines can be adhered to and the Government’s five tests

  1. Protecting the NHS
  2. A falling death rate
  3. R less than one
  4. Testing and PPE in place
  5. No risk of a second peak being met. 

International travel 

In order to keep overall levels of infection down the Government has set out new restrictions around international travel (see page 29), in line with many other countries. 

A series of measures and restrictions will be introduced at the UK border:

  • The Government will require all international arrivals to supply their contact and accommodation information.
  • All international arrivals not on a short list of exemptions will be required to self-isolate in their accommodation for 14 days on arrival into the UK.
  • Where international travellers are unable to demonstrate where they would self-isolate, they will be required to do so in accommodation arranged by the Government.

All journeys within the Common Travel Area will also be exempt from these measures.
These international travel measures will be introduced shortly. Further details and guidance will be set out shortly. 

The Self-Employment Income Support Scheme (SEISS) opens for applications on 13 May 

The scheme will allow those who are self-employed to claim a taxable grant of 80% of their average monthly trading profits, paid out in a single instalment covering three months, and capped at £7,500 altogether. This is a temporary scheme, but it may be extended. Check if you are eligible to claim

To make a claim you will need:

  • Self-Assessment UTR (unique taxpayer reference)
  • National Insurance number
  • Government Gateway user ID and password
  • Bank account number and sort code that you want the Government to pay the grant into (only provide bank account details where a Bacs payment can be accepted)

When claiming, you will have to confirm to HMRC that your business has been adversely affected by coronavirus. 

Guidance for employers

New guidance for employers has been made available for construction and other outdoor work, factories, plants and warehouses, homes, labs and research facilities, office and contact centres, restaurants offering takeaway or delivery, shops and branches and vehicles to help them get their businesses back up and running and workplaces operating safely. 

Industry bodies have been contributing to industry-specific guidance, which is awaiting sign off and will be available over the coming weeks. 

HMRC Business Webinars

HMRC are continuing to run business webinars on the following topics:

Other Government updates

New guidance on safe travel has been published by the Department for Transport; this includes specific sections for each type of transport.

Guidance for businesses seeking to help voluntary, community, and social enterprise organisations during the coronavirus outbreak has been published.

Revaluation of business rates will no longer take place in 2021, to help reduce uncertainty for firms affected by impacts of COVID-19.

Safer transport guidance for operators has been published. The guide will help businesses, agencies and others understand how to provide safer workplaces and services for themselves, their workers and passengers across all modes of private and public transport.

COVID-19 Business Support Grants FAQ

What is the purpose of this funding?

This funding is being made available to help small, retail, leisure and hospitality businesses with their ongoing business costs in recognition of the disruption caused by COVID-19.

How much funding is available?

Small Business Grant Fund

Small businesses, who as of 11 March had a rateable value of up to £15,000 and were eligible for small business rates relief will be eligible for a grant of £10,000.

Retail, Hospitality and Leisure Grant Fund

Businesses within the Retail, Hospitality and Leisure sectors, who on the 11th March had a rateable value of up to £15,000 will potentially be eligible for a grant of £10,000.

Businesses within the Retail, Hospitality and Leisure sectors, who on the 11th March had a rateable value between £15,001 and £50,999 will potentially be eligible for a grant of £25,000.

How are you making businesses aware of the award?

We have identified all of the businesses that we believe may qualify for a grant and are writing directly them.   Where we hold a correspondence address that is different to the property address, for which the grant may be payable, we will send the letter to the correspondence address.

We are also sending out communications via the other usual channels including, newsroom, twitter and facebook

I haven’t received a letter can I still get a grant?

Just because you don’t receive a letter doesn’t mean you can’t receive the grant. 

What do I need to do to get the grant? 

The Council have put a place which is designed to be simple and collect the information necessary to make payments, securely, as soon as possible.   The process is set out in the letter & is;

Go to the following website  This will take you to Derby City Council’s on-line account where you will need to create an account.  You will need your phone number and email address to create your account and creating an account should only take you a few minutes to complete.  You will need to create a new account to continue with this process. (even if you already have an on-line account with the Council). 

Once you have created an account you will be taken to the myaccount home page.  Here you will see a banner inviting you to complete the COVID-19 Business Support Grant data capture form.

After completing the form and the eligibility declaration please click ‘Submit'.  You may then exit and there is no further action required.

We will then email you to confirm that your form was submitted successfully, the email will also contain your case reference number.

How will I receive my grant?

Part of the data capture will include collecting bank account details.   As soon as any relevant checks have been completed we will pay your money into your nominated bank account as soon as possible

How will I know the payment has been made?

We will email or write to you to let you know that the payment has been made.

There is no telephone number on the letter who do I contact?

The process has been designed so that every business can give us the necessary details without having to contact us.   However, if you do have to contact us please email us on .  This email address is also on the letters

I have more than one business; can I receive more than one grant? e.g. Can a hairdresser with three shops, each with less than a £15k rateable value, claim three £10k grants?)

Businesses can only get one grant under the Small Business Grant Scheme.

Businesses eligible for the Retail, Hospitality and Leisure scheme can claim one grant per eligible property.

I am a small business receiving small business rate relief and I am in the retail sector; can I receive a grant under both schemes?

No, you can only receive one grant.  If you receive a grant under the small business grant scheme you will not be entitled to one under the retail, hospitality and leisure scheme.

Can I decline the grant if I want? 

Yes, you may decline the grant.  If you want to do this please email saying which business you are & giving your business rates account reference number. 

How should Local Authorities deal with businesses who, now a grant is possible, are advising them that they have been in occupation of a property for some time?   

Any changes to the rating list after 11 March 2020, including changes which have been backdated to this date, should be ignored for the purposes of eligibility. Local Authorities are not required to adjust, pay or recover grants where the ratings list is subsequently amended retrospectively to 11 March 2020.

The eligible business is the ratepayer in Local Authority records for 11 March. However, Local Authorities have the discretion to depart from this if they know that record was incorrect.

Do state aid rules apply?

YES.  The Small Business Grant and the Retails, Hospitality & Leisure Grant are both classed as state aid. 

Should a business receive a grant which they do not think they are entitled to because it breaks state aid rules they must contact the Council immediately on

Are your employees facing redundancy due to COVID-19?

Derby Employment Hub

Derby Employment Hub may be able to support your employees find alternative employment.

The Derby Employment Hub is a new programme in the City, established to provide a personalised support service to empower individuals with the skills, motivation, confidence and training to progress into work. Our support includes: CV writing, mock interviews, targeted job search, job and apprenticeship applications, work experience, work rehearsals etc. During this lock down period, we are supporting individuals through emails, telephone and other online communication tools including Skype, Zoom etc.

Please contact us at, call 01332 640990 or text 07917 551 621

You can find out more about the Derby Employment Hub by reading the leaflet below


Funding Advice

We have included a list of useful links of support networks that businesses can consult to discover more information regarding funding options and ways of accessing help. 

Funding advice from Derby City Council

Advice for cultural businesses from Arts Council England

Financial support info from D2N2

Information from the Business Growth Hub

Further Information

Please follow our social media accounts to keep updated and to support Derby events and attractions once restrictions are lifted.

Twitter: @VisitDerby


Instagram: @visitderby

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Information relating to Coronavirus.

Please note that due to the Coronavirus pandemic and in line with the latest government advice regarding social distancing, venues and attractions are currently closed and events cancelled or postponed. We will be constantly updating the website and will keep people informed of any changes via social media. We urge visitors to follow Public Health England Guidance regarding Coronavirus.