Coronavirus: Information and Guidance for Businesses, Visitors and Residents

The team at VisitDerby are very keen to help our businesses and visitors during this very difficult situation created by the Coronavirus Pandemic. We will continue to monitor and update information on this page. If you have any questions please feel free to email us at

Information provided is correct to the best of our knowledge but may not be exhaustive. Last updated 26 November 2020.

We are continuing to review the latest guidance from the Government and will provide further updates as soon as we can. We urge all visitors to follow Public Health England guidance regarding Coronavirus.

From 2 December Derby City will be in Tier 3: very high alert

Find out what the Tier 3 rules are here

Festive season bubble guidance

The UK Government and Devolved Administrations will change some of the social contact restrictions between 23-27 December 2020, enabling people to form an exclusive ‘Christmas bubble’ composed of people from up to three households.

People will be able to travel between tiers and UK nations if necessary to meet with other households in their Christmas bubble or return home.

People in the same Christmas bubble can visit each other’s home and stay overnight, this includes private rented accommodation. However, they cannot meet in any other indoor setting, such as a pub, hotel, retail, theatre, or restaurant. In these settings the rules for the specific tier location people reside in apply.

Read more

A Second National Lockdown

The Prime Minister has announced a second national lockdown for England. You can view the full speech here. In summary, this lockdown comes into effect on 00.01 Thursday for 4 weeks (following a Commons vote on Wednesday and regulations published on Tuesday), so until 2 December 2020. After the four weeks, the Government will seek to ease restrictions, going back into the tiered system on a local and a regional basis according to the latest data and trends.

Key points from his speech are:

  • The public must stay at home from Thursday, only leaving home for specific reasons, including:
    • For education 
    • For work, say if you cannot work from home 
    • For exercise and recreation outdoors, with your household or on your own with one person from another household 
    • For medical reasons, appointments and to escape injury or harm 
    • To shop for food and essentials 
    • To provide care for vulnerable people, or as a volunteer. 
  • Workplaces should stay open where people can’t work from home – for example in the construction or manufacturing sectors.
  • Single adult households can still form exclusive support bubbles with one other household, and children will still be able to move between homes if their parents are separated. 

A press release on the PM’s statement on upcoming national restrictions in England has since been published which outlines some further details on restrictions applicable to tourism. The key points to note are:

  • There is no exemption for staying away from home on holiday. This means people cannot travel internationally or within the UK, unless for work, education or other legally permitted exemptions. Overnight stays away from primary residences will not be allowed, except for specific exceptions including for work.
  • Inbound international travel will continue to be governed by the travel corridor approach, and those currently on a domestic holiday will be allowed to finish their holidays, but are still subject to the requirements in England not to go out without a reasonable excuse. 

There is also a new guidance page on on the changes in England. Please be aware that this is initial topline guidance and more detail will be available in the coming days. Of particular note:

  • The Government has ordered certain businesses and venues to close, including:
    • All non-essential retail, including, but not limited to clothing and electronics stores, vehicle showrooms, travel agents, betting shops, auction houses, tailors, car washes, tobacco and vape shops. 
    • Indoor and outdoor leisure facilities such as bowling alleys, leisure centres and gyms, sports facilities including swimming pools, golf courses and driving ranges, dance studios, stables and riding centres, soft play facilities, climbing walls and climbing centres, archery and shooting ranges, water and theme parks, 
    • Entertainment venues such as theatres, concert halls, cinemas, museums and galleries, casinos, adult gaming centres and arcades, bingo halls, bowling alleys, concert halls, zoos and other animal attractions, botanical gardens 
    • Personal care facilities such as hair, beauty and nail salons, tattoo parlours, spas, massage parlours, body and skin piercing services, non-medical acupuncture, and tanning salons,
  • Food shops, supermarkets, garden centres and certain other retailers providing essential goods and services can remain open. Essential retail should follow COVID-secure guidelines to protect customers, visitors and workers. 
  • Non-essential retail can remain open for delivery to customers and click-and-collect. 
  • Playgrounds can remain open. 
  • Hospitality venues like restaurants, bars and pubs must close, but can still provide takeaway and delivery services. However, takeaway of alcohol will not be allowed. 
  • Hotels, hostels and other accommodation should only open for those who have to travel for work purposes and for a limited number of other exemptions which will be set out in law. 
  • A full list of the business closures will be published and set out in law. 
  • Weddings, civil partnership ceremonies will not be permitted to take place except in exceptional circumstances. 
  • All non-essential travel by private or public transport should be avoided. Essential travel includes, but is not limited to 
  1. Essential shopping 
  2. Travelling to work where your workplace is open or you cannot work from home 
  3.  Travelling to education and for caring responsibilities 
  1. Hospital GP and other medical appointments or visits where you have had an accident or are concerned about your health. 

Financial support

The Coronavirus Job Retention Scheme will be extended through November. Workers in any part of the UK can retain their job, even if their employer cannot afford to pay them, and be paid at least 80% of their salary up to £2500 a month. The flexibility of the current CJRS will be retained to allow employees to continue to work where they can. Employers small or large, charitable or non-profit are eligible and because more businesses will need to close, they will now be asked to pay just National Insurance and Pensions contributions for their staff during the month of November – making this more generous than support currently on offer.

The Job Support Scheme will not be introduced until after Coronavirus Job Retention Scheme ends. 

Here is a link to the new style Employment and Support Allowance.

As ever we will continue to keep you updated. 

Derby is currently listed as a High COVID Alert Level

Local COVID Alert Level - High

Local COVID Alert Level - High
This is for areas with a higher level of infections. The “high” alert level will reflect many current local interventions, but there will now be consistency across the country. This means the following additional measures are in place:

  • People must not meet with anybody outside their household or support bubble in any indoor setting, whether at home or in a public place.
  • People must not meet in a group of more than six outside, including in a garden or other space.
  • People should aim to reduce the number of journeys they make where possible. If they need to travel, they should walk or cycle where possible, or to plan ahead and avoid busy times and routes on public transport.

See the guidance and restrictions for areas where the Local COVID Alert level is High.

Face Coverings

In England, you must wear a face covering in the following indoor settings (a list of examples for each is included in the brackets):

  • public transport (aeroplanes, trains, trams and buses)
  • taxis and private hire vehicles (PHVs)
  • transport hubs (airports, rail and tram stations and terminals, maritime ports and terminals, bus and coach stations and terminals)
  • shops and supermarkets (places which offer goods or services for retail sale or hire)
  • shopping centres (malls and indoor markets)
  • auction houses
  • premises providing hospitality (bars, pubs, restaurants, cafes), except when seated at a table to eat or drink (see exemptions)
  • post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, savings clubs and money service businesses
  • estate and lettings agents
  • theatres
  • premises providing personal care and beauty treatments (hair salons, barbers, nail salons, massage centres, tattoo and piercing parlours)
  • premises providing veterinary services
  • visitor attractions and entertainment venues (museums, galleries, cinemas, theatres, concert halls, cultural and heritage sites, aquariums, indoor zoos and visitor farms, bingo halls, amusement arcades, adventure activity centres, indoor sports stadiums, funfairs, theme parks, casinos, skating rinks, bowling alleys, indoor play areas including soft-play areas)
  • libraries and public reading rooms
  • places of worship
  • funeral service providers (funeral homes, crematoria and burial ground chapels)
  • community centres, youth centres and social clubs
  • exhibition halls and conference centres
  • public areas in hotels and hostels
  • storage and distribution facilities

You are expected to wear a face covering before entering any of these settings and must keep it on until you leave unless there is a reasonable excuse for removing it.

You should also wear a face covering in indoor places not listed here where social distancing may be difficult and where you will come into contact with people you do not normally meet.

Face coverings are needed in NHS settings, including hospitals and primary or community care settings, such as GP surgeries. They are also advised to be worn in care homes.

We're Good to Go industry standard

VisitEngland has announced a new industry standard and supporting consumer mark for tourism to provide a 'ring of confidence' for businesses, attractions and destinations, as well as provide reassurance to local residents and visitors that clear processes are in place and that as an industry we are good to go. The We're Good to Go scheme has been introduced and Visit Derby are encouraging as many businesses in the city as possible to sign up to the scheme. You can find out more on our We're Good to Go page

Travel Advice & Updates

  • If you have had to cancel a trip to Derby, please refer to your transport, hotel or booking provider to understand your options.
  • If you have pre-booked tickets for an event which has been cancelled or postponed please contact the individual attractions or venues for advice. If you have booked tickets via the Derby Sales and Information Centre, you will be contacted by our staff to explain your options.
  • 8 June 2020 - Derby Bus Station reopens - Due to the expected demand, Derby Bus Station is set to reopen on a phased approach from Monday 8th June, as operators increase the number of services across the city and begin to return to normal timetables.  Read the full details on our Newsroom.

With the enforcement of government restrictions limiting all travel to that of an essential nature. All visitors, businesses and residents are urged to read the government's guidance on travel during the Coronavirus pandemic here

Throughout the COVID-19 pandemic, the safety of the public and our staff has been the priority of Derby City Council. It is with regret that we are now announcing that all outdoor events, and events at Derby Arena and other venues, will not be running until at least the end of August.

In the meantime we will work to put measures in place to ensure that events are run safely for the public and staff members, ready for when we are able to start hosting them again.

Where changes are made to ticketed events, we will contact customers direct. There is no need for anyone who has booked tickets to contact us. Our Sales and Information Centre in Full Street, Derby remains closed which means we cannot deal with people face-to-face or take telephone calls. You can contact us by email at

We are working with event organisers to postpone as many events as possible, and to reschedule new dates. The latest information will be updated below. The list of affected events is not exhaustive but includes:

City Centre Events

Asda Foundation Derby Half Marathon, 7 June  – postponed to 29 November 2020

Derby Roundhouse Tour, 27 June – cancelled

Head High’s Fundamental Event, Market Place, 11 July – cancelled and liaising with the event organiser to confirm a new date for 2021

Sunrise City 5K, 17 July – postponed to 16 July 2021

Caribbean Carnival, 19 July, parade from city centre to Osmaston Park – cancelled and liaising with the event organiser to confirm a new date

The Outdoor Theatre and Cinema Season at Markeaton Park Craft Village – all events cancelled. This applies to:

  • 1 to 4 July: Oddsocks Productions in The Comedy of Errors
  • 15 to 18 July: Lost Boys present The Complete Works of William Shakespeare (Unabridged)
  • 25 to 29 July: Babbling Vagabonds in Here Be Dragons!
  • 30 July: Cinema - Bohemian Rhapsody
  • 31 July: Cinema - The Full Monty
  • 1 August: Cinema - Rocketman
  • 2 Aug: Cinema - A Star Is Born

Other Park Events – all regular activities, plus:

All Parkruns at Markeaton and Alvaston Parks, and Junior Parkrun at Markeaton Park - cancelled

Derwent Valley Orienteering event, 30 May - cancelled

Wacky Wig Walk, Markeaton Park, 17 May - cancelled

Derby Summer Series 5K, Darley Park, 19 May, 16 June, 21 July, 18 August – cancelled and liaising with event organiser to confirm new dates

BMX Regional Race 2020, Alvaston Park, 31 May - cancelled

Big Lunch, Stockbrook Street Recreation Ground, 7 June – cancelled and liaising with the event organiser to confirm a new date

The Big One, Chaddesden Park, 7 June – cancelled

Fake Festivals, Markeaton Park, 20 June – postponed to 19 June 2021

Oakfest, Oakwood Park, 28 June – cancelled and liaising with the event organiser to confirm a new date

Race For Life and Pretty Muddy, Markeaton Park, 27 and 28 June - postponed to 10 and 11 October 2020

Colin Potter Memorial 10K Race, Darley Abbey Park and Fields, 3 July – cancelled and liaising with the event organiser to confirm a new date

Community Fun Day, Osmaston Park, 4 July – postponed to 3 July 2021

The Derby Retro, New and Classic Car Show, Markeaton Park, 5 July – cancelled

Pond dipping at Markeaton Park, 5 July – cancelled and liaising with the event organiser to confirm a new date

Community Fun Day, Sinfin Moor Park, 11 July – postponed to 10 July 2021

Festival of Music and Flowers, Markeaton Park, 18 and 19 July – cancelled and liaising with the event organiser to confirm a new date

Alvaston Park Family Fun Day, 19 July – cancelled, 2021 date to be confirmed

Superhero Picnic in the Park events

  • 28 July: Markeaton Park - cancelled
  • 29 July: Chaddesden Park - cancelled
  • 30 July: Darley Park – cancelled

Hydrangea Derby Open Day, Darley Park Walled Garden, 9 August – cancelled and liaising with the event organiser to confirm a new date

Derby Arena

Indoor Market, 2 May – cancelled

Mum 2 Mum Market, 13 June – cancelled

British Cheerleading, 19 to 20 June – cancelled

The Big Bang Fair Midlands, 27 June – cancelled

National Youth Omnium, 25 to 26 July - cancelled

Derby LIVE ticketed events

Rescheduled events – tickets on sale:

The Ladyboys of Bangkok – rescheduled to 25 September to 4 October 2020 at Bass’ Recreation Ground

Whitney, Queen of the Night – rescheduled to 3 June 2021 at Derby Arena

Elvis Tribute Artist World Tour – rescheduled to Sat 21 November 2020 at Derby Arena

The Dreamboys - rescheduled to 14 January 2021 at Derby Arena

The Magic of Motown – rescheduled to Sat 26 June 2021 at Derby Arena

Queen Machine Symphonic - rescheduled to Wed 13 Oct 2021 at Derby Arena

Dog Lovers Festival - rescheduled to 6-8 August 2021 at Elvaston Castle

Derby LIVE also acts as the ticket agent for a number of other shows throughout the county. We will update our listings when organisers inform us about changes to their shows.

As guidance and updates are constantly changing we will endeavour to keep this list up to date as much as possible. If you have any information you can provide us regarding an event, please email us at 


As of 1 June 2020 some shops have begun to reopen with more retail outlets reopened from Monday 15 June. 

We have liaised with local businesses to provide the most up-to-date information on our website listings. 

You can find out what shops are open on our dedicated Shopping in Derby during Covid-19 page. Please remember to practice social distancing at all times when shopping in Derby.

Parks & Open Spaces

With the relaxation of lockdown permitting further use of outdoor spaces and our ability to meet with up to six people outside, we have expanded our list of available parks and open spaces in Derby. 

Check out our dedicated Parks & Open Spaces page for further information. Please remember to follow Government guidelines and practice social distancing at all times when using our open spaces.

We've also compiled a list of Outdoor Sports in Derby to help you remain active during lockdown.

Advice and support for businesses 

We have included the following updates and information from Visit Britain and Visit England for businesses to consult at this time.

Access information about financial schemes and support on the Government's Coronavirus Business Support website

Please read the latest advice from Visit England below (updated 15 June)

The Chancellor, Rishi Sunak, has recently announced changes to the UK-wide Coronavirus Job Retention Scheme (CJRS) and the Self-Employment Income Support Scheme (SEISS). 

Self-Employment Income Support Scheme 

The Self-Employment Income Support Scheme will be extended, with eligible individuals able to claim a second and final grant in August. The eligibility criteria remains the same as for the first grant and individuals will need to confirm that their business has been adversely affected by coronavirus.

The grant will be worth 70% of average monthly trading profits, paid out in a single instalment covering three months’ worth of profits, and capped at £6,570 in total. This is in line with changes to the Coronavirus Job Retention Scheme (see below) as the economy reopens.

The first SEISS grant, which opened for applications on 13 May, will close to new applications on 13 July. Eligible individuals will be able to make their claim for the first grant any time until this date, and those eligible will have the money paid into their bank account within six working days of completing a claim.

Further guidance on the second grant will be published later this month.

Coronavirus Job Retention Scheme

From 1 July 2020, businesses will be given the flexibility to bring previously furloughed employees back part time. This is a month earlier than previously announced to help support people back to work.

From August 2020, the level of the grant will be slowly tapered to reflect that people will be returning to work:

  • In June and July, the Government will pay 80% of wages up to a cap of £2,500 as well as employer National Insurance (ER NICS) and pension contributions for the hours the employee doesn’t work. Employers will have to pay employees for the hours they work.
  • In August, the Government will pay 80% of wages up to a cap of £2,500 and employers will pay ER NICs and pension contributions for the hours the employee does not work - 5% of average gross employment costs of those currently furloughed.
  • In September, the Government will pay 70% of wages up to a cap of £2,190 for the hours the employee does not work. Employers will pay ER NICs and pension contributions and 10% of wages to make up 80% total up to a cap of £2,500.
  • In October, the Government will pay 60% of wages up to a cap of £1,875 for the hours the employee does not work. Employers will pay ER NICs and pension contributions and 20% of wages to make up 80% total up to a cap of £2,500.

The cap will be proportional to the hours not worked. To enable the introduction of flexible furloughing, and support those already furloughed back to work, claims from July onwards will be restricted to employers currently using the scheme and previously furloughed employees. The number of employees an employer can claim for in any claim period cannot exceed the maximum number they have claimed for under any previous claim under the current CJRS.

The scheme will close to new entrants on 30 June, with the last three-week furloughs before that point commencing on 10 June for new entrants.

From 1 July, employers can bring back to work employees that have been furloughed for any amount of time and any shift pattern, while still being able to claim CJRS grant for the hours not worked. Employers will need to agree any flexible furlough arrangements with employees, and when claiming the CJRS grant will need to report and claim for a minimum period of a week. 

Coronavirus Statutory Sick Pay Rebate Scheme now live
Employers with fewer than 250 employees can now claim for up to two weeks of coronavirus-related Statutory Sick Pay (SSP). In order to file a claim, businesses must be registered with PAYE Online and must have already paid employees’ SSP. Forms are now open for employers to check whether they are eligible and file a claim online.

Guidance on the NHS test and trace service for employers, businesses and workers has been published. The test and trace service launched across England on Thursday 28 May and the new guidance means that anyone who has been in close contact with someone who tests positive for COVID-19 must self-isolate for 14 days even if they have no symptoms. This guidance explains how employers and businesses can play their part in the NHS test and trace programme to slow the spread of the virus, protect the health and care system and save lives.

To find out more about the support available to small businesses visit our Business Advice Hub.

Coronavirus Large Business Interruption Loan Scheme (CLBILS) maximum loan size increased

The Government has extended the maximum loan size available through CLBILS from £50 million to £200 million. The change is to help larger firms who do not qualify for the Bank of England’s COVID Corporate Financing Facility (CCFF). The expanded loans will be available from 26 May. Companies that receive help through CLBILS and the Bank of England’s Coronavirus Corporate Financing Fund will be asked to agree to not pay dividends and to exercise restraint on senior pay.

Coronavirus Statutory Sick Pay Rebate Scheme opens for claims on 26 May 

Small and medium-sized employers will be able to recover Statutory Sick Pay (SSP) payments they have made to their employees through an online portal from 26 May. Employers with fewer than 250 employees will be able to apply to HMRC to recover the costs of paying coronavirus-related SSP. 

Repayments will be at the relevant rate of SSP that has been paid to current or former employees for eligible periods of sickness starting on or after 13 March 2020. Tax agents will also be able to make claims on behalf of employers. Guidance on making a claim is available on Gov.UK.

Discretionary Grants Fund open to small and micro businesses in England

Small and micro businesses with fixed property costs that are based in England and not eligible for other Government grant schemes can now apply through their local council for the Local Authority Discretionary Grants Fund. Grants of £25,000, £10,000 or any amount under £10,000 may be given. Councils have been asked to prioritise businesses including bed and breakfasts paying council tax instead of business rates.

Find out how to apply 

Other Government updates

HMRC Business support videos available
HMRC has published videos for businesses to understand the support available to them. Topics covered include: coronavirus job retention scheme, self-employment and income support scheme, statutory sick pay rebate scheme, helping employers support employees.

Find videos here. 

Two new business event initiatives launched

The Business Events Growth Programme 2020/21 has opened for applications. 

Applications are welcome from various types of organisations, including but not limited to event organisers, convention bureaus/destination management organisations, universities or associations.

Further information, including types of event support, current criteria and how to apply for financial support, is available online.

Meanwhile, VisitBritain has announced that its flagship annual Meetings, Incentives, Conferences and Exhibitions (MICE) event, MeetGB, will this year be run as a virtual educational event on the 17 and 23 June 2020

MeetGB Virtual, in partnership with MeetEngland, VisitScotland Business Events, Meet in Wales, Tourism Northern Ireland and London Convention Bureau, will see international buyers from around the world connect online to discover the diverse business event opportunities from across the UK. 

Read more

Coronavirus Job Retention Scheme extended until October

The Chancellor Rishi Sunak today announced that the Job Retention Scheme would be extended until October. Until the end of July there will be no changes; however, from August to October there will be more flexibility to enable people to return to work part-time. More specific details around the changes will be made available by the end of May.

On 11 May, a revised version of the Coronavirus Job Retention Scheme step-by-step guidance was published on how to apply for support. 

UK Government’s COVID-19 recovery strategy

Following the Prime Minister’s announcement, the Government published a recovery roadmap yesterday. The document outlines a re-opening timetable with July 4 being the earliest date for the hospitality sector, including accommodations and attractions, to start opening their premises to customers.

The tourism sector reopening forms the third stage of a tentative timetable to ease the country out of lockdown, following earlier stages which include starting to return children to schools, the re-opening of retail and some relaxing of rules around exercise. The ambition of the third step is to open some of the remaining businesses and premises that were required to close, including food service providers, pubs, accommodation providers, public places and leisure facilities such as cinemas. However, this is dependent on whether the appropriate social distancing guidelines can be adhered to and the Government’s five tests

  1. Protecting the NHS
  2. A falling death rate
  3. R less than one
  4. Testing and PPE in place
  5. No risk of a second peak being met. 

International travel 

In order to keep overall levels of infection down the Government has set out new restrictions around international travel (see page 29), in line with many other countries. 

A series of measures and restrictions will be introduced at the UK border:

  • The Government will require all international arrivals to supply their contact and accommodation information.
  • All international arrivals not on a short list of exemptions will be required to self-isolate in their accommodation for 14 days on arrival into the UK.
  • Where international travellers are unable to demonstrate where they would self-isolate, they will be required to do so in accommodation arranged by the Government.

All journeys within the Common Travel Area will also be exempt from these measures.
These international travel measures will be introduced shortly. Further details and guidance will be set out shortly. 

The Self-Employment Income Support Scheme (SEISS) opens for applications on 13 May 

The scheme will allow those who are self-employed to claim a taxable grant of 80% of their average monthly trading profits, paid out in a single instalment covering three months, and capped at £7,500 altogether. This is a temporary scheme, but it may be extended. Check if you are eligible to claim

To make a claim you will need:

  • Self-Assessment UTR (unique taxpayer reference)
  • National Insurance number
  • Government Gateway user ID and password
  • Bank account number and sort code that you want the Government to pay the grant into (only provide bank account details where a Bacs payment can be accepted)

When claiming, you will have to confirm to HMRC that your business has been adversely affected by coronavirus. 

Guidance for employers

New guidance for employers has been made available for construction and other outdoor work, factories, plants and warehouses, homes, labs and research facilities, office and contact centres, restaurants offering takeaway or delivery, shops and branches and vehicles to help them get their businesses back up and running and workplaces operating safely. 

Industry bodies have been contributing to industry-specific guidance, which is awaiting sign off and will be available over the coming weeks. 

HMRC Business Webinars

HMRC are continuing to run business webinars on the following topics:

Other Government updates

New guidance on safe travel has been published by the Department for Transport; this includes specific sections for each type of transport.

Guidance for businesses seeking to help voluntary, community, and social enterprise organisations during the coronavirus outbreak has been published.

Revaluation of business rates will no longer take place in 2021, to help reduce uncertainty for firms affected by impacts of COVID-19.

Safer transport guidance for operators has been published. The guide will help businesses, agencies and others understand how to provide safer workplaces and services for themselves, their workers and passengers across all modes of private and public transport.

COVID-19 Business Support Grants FAQ

What is the purpose of this funding?

This funding is being made available to help small, retail, leisure and hospitality businesses with their ongoing business costs in recognition of the disruption caused by COVID-19.

How much funding is available?

Small Business Grant Fund

Small businesses, who as of 11 March had a rateable value of up to £15,000 and were eligible for small business rates relief will be eligible for a grant of £10,000.

Retail, Hospitality and Leisure Grant Fund

Businesses within the Retail, Hospitality and Leisure sectors, who on the 11th March had a rateable value of up to £15,000 will potentially be eligible for a grant of £10,000.

Businesses within the Retail, Hospitality and Leisure sectors, who on the 11th March had a rateable value between £15,001 and £50,999 will potentially be eligible for a grant of £25,000.

How are you making businesses aware of the award?

We have identified all of the businesses that we believe may qualify for a grant and are writing directly them.   Where we hold a correspondence address that is different to the property address, for which the grant may be payable, we will send the letter to the correspondence address.

We are also sending out communications via the other usual channels including, newsroom, twitter and facebook

I haven’t received a letter can I still get a grant?

Just because you don’t receive a letter doesn’t mean you can’t receive the grant. 

What do I need to do to get the grant? 

The Council have put a place which is designed to be simple and collect the information necessary to make payments, securely, as soon as possible.   The process is set out in the letter & is;

Go to the following website  This will take you to Derby City Council’s on-line account where you will need to create an account.  You will need your phone number and email address to create your account and creating an account should only take you a few minutes to complete.  You will need to create a new account to continue with this process. (even if you already have an on-line account with the Council). 

Once you have created an account you will be taken to the myaccount home page.  Here you will see a banner inviting you to complete the COVID-19 Business Support Grant data capture form.

After completing the form and the eligibility declaration please click ‘Submit'.  You may then exit and there is no further action required.

We will then email you to confirm that your form was submitted successfully, the email will also contain your case reference number.

How will I receive my grant?

Part of the data capture will include collecting bank account details.   As soon as any relevant checks have been completed we will pay your money into your nominated bank account as soon as possible

How will I know the payment has been made?

We will email or write to you to let you know that the payment has been made.

There is no telephone number on the letter who do I contact?

The process has been designed so that every business can give us the necessary details without having to contact us.   However, if you do have to contact us please email us on .  This email address is also on the letters

I have more than one business; can I receive more than one grant? e.g. Can a hairdresser with three shops, each with less than a £15k rateable value, claim three £10k grants?)

Businesses can only get one grant under the Small Business Grant Scheme.

Businesses eligible for the Retail, Hospitality and Leisure scheme can claim one grant per eligible property.

I am a small business receiving small business rate relief and I am in the retail sector; can I receive a grant under both schemes?

No, you can only receive one grant.  If you receive a grant under the small business grant scheme you will not be entitled to one under the retail, hospitality and leisure scheme.

Can I decline the grant if I want? 

Yes, you may decline the grant.  If you want to do this please email saying which business you are & giving your business rates account reference number. 

How should Local Authorities deal with businesses who, now a grant is possible, are advising them that they have been in occupation of a property for some time?   

Any changes to the rating list after 11 March 2020, including changes which have been backdated to this date, should be ignored for the purposes of eligibility. Local Authorities are not required to adjust, pay or recover grants where the ratings list is subsequently amended retrospectively to 11 March 2020.

The eligible business is the ratepayer in Local Authority records for 11 March. However, Local Authorities have the discretion to depart from this if they know that record was incorrect.

Do state aid rules apply?

YES.  The Small Business Grant and the Retails, Hospitality & Leisure Grant are both classed as state aid. 

Should a business receive a grant which they do not think they are entitled to because it breaks state aid rules they must contact the Council immediately on

Derby City Council 'Top Up' Grant for Small Businesses and Chairities

DCC is now inviting applications for a new ‘top up’ grant scheme to support small businesses and charities struggling to meet their on-going fixed property related costs during COVID-19.

The scheme opened on Friday 29th May and is open until Friday 19th June 

Read the full details on our Newsroom

Derby Employment Hub

Derby Employment Hub may be able to support your employees find alternative employment.

The Derby Employment Hub is a new programme in the City, established to provide a personalised support service to empower individuals with the skills, motivation, confidence and training to progress into work. Our support includes: CV writing, mock interviews, targeted job search, job and apprenticeship applications, work experience, work rehearsals etc. During this lock down period, we are supporting individuals through emails, telephone and other online communication tools including Skype, Zoom etc.

Please contact us at, call 01332 640990 or text 07917 551 621

You can find out more about the Derby Employment Hub by reading the leaflet below


Funding Advice

We have included a list of useful links of support networks that businesses can consult to discover more information regarding funding options and ways of accessing help. 

Funding advice from Derby City Council

Advice for cultural businesses from Arts Council England

Financial support info from D2N2

Information from the Business Growth Hub

Further Information

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Information relating to Coronavirus.

Derby is currently in Tier 3. Please be aware of the restrictions in this tier and comply with government guidance. Keep visiting the Visit Derby website for regular updates. Thank you.